Terms and Conditions for Adults

1. Trial Lesson

• -A 5-Lesson Package can only be purchased after completing a trial lesson with Madeline.

2. Lesson Package Validity

• -Each 5-Lesson Package must be used within 4 months from the date of purchase.

• -If the package expires, you may request a credit by contacting Madeline Music.

• -Credits must be used within 1 month of being issued.

3. Communication

• -Most communication will be via email. This may include lesson notes, reminders, practice recordings,   and other resources.

•  -It is the student’s responsibility to ensure they have access to and regularly check their email.

Terms and Conditions – Under 18s

1. Lesson Structure & Payment

• -Under 18 classes run according to the standard school terms.

• -Term fees must be paid before your first class.

• -Lessons are available weekly or fortnightly.

2. Invoicing & Payments

• -Invoices will be sent via email by Madeline or Phoebe.

• -Payments are made by bank transfer.

3. Missed Lessons & Make-Up Policy

• -If a lesson is missed, make-up lessons are offered during the first week of the school

•  holidays or during the term.

• -Make-up lessons are available Monday to Wednesday, between 10:00am–12:00pm

•  over the school holidays .

• -Bookings for make-up lessons are essential.

• -Make-up lessons are not available during the summer holidays.

4. Holiday Options

• -During school holidays, students may book:

•  -A one-off class with friends, or

• -An additional lesson to prepare for an upcoming performance.

These must be arranged directly with Madeline or Phoebe.

5. Communication

• -Most communication will be via email. This may include reminders, recordings,

•   lesson notes, and updates.

• -Parents/guardians are responsible for ensuring they can access these communications.

 

Terms and Conditions – All Students

1. Risk & Safety

• -All students who attend in-person lessons do so at their own risk.

• -You agree to release Madeline, Phoebe, and our studio location from all liability,

• including but not limited to: falls, accidents, or difficulty locating the studio.

• -We are not responsible for any misuse of your vocal cords outside of lessons. Students are encouraged to practice safely and follow teacher directions to maintain vocal

• health.

2. Teacher Rights

• -We reserve the right to terminate lessons at any time if deemed necessary by the

• teacher.

• -Reasons may include (but are not limited to): scheduling conflicts, suitability,

• compatibility, or safety concerns.

• -If lessons are terminated by us:

  • -You will receive a formal email notification, and

  • - A full refund will be provided if applicable.

​