Terms & Conditions

Terms and Conditions for Adults

1. Trial Lesson

• A 5-Lesson Package can only be purchased after completing a trial lesson with Madeline.

2. Lesson Package Validity

• Each 5-Lesson Package must be used within 4 months from the date of purchase.
• If the package expires, you may request a credit by contacting Madeline Music.
• Credits must be used within 1 month of being issued.

3. Communication

• Most communication will be via email. This may include lesson notes, reminders, practice recordings, and other resources.
• It is the student's responsibility to ensure they have access to and regularly check their email.

Terms and Conditions – Under 18s

1. Lesson Structure & Payment

• Under 18 classes run according to the standard school terms.
• Term fees must be paid before your first class.
• Lessons are available weekly or fortnightly.

2. Invoicing & Payments

• Invoices will be sent via email by Madeline or Phoebe.
• Payments are made by bank transfer.

3. Missed Lessons & Make-Up Policy

• If a lesson is missed, make-up lessons are offered during the first week of the school holidays or during the term.
• Make-up lessons are available Monday to Wednesday, between 10:00am–12:00pm over the school holidays.
• Bookings for make-up lessons are essential.
• Make-up lessons are not available during the summer holidays.

4. Holiday Options

• During school holidays, students may book a one-off class with friends, or an additional lesson to prepare for an upcoming performance.
• These must be arranged directly with Madeline or Phoebe.

5. Communication

• Most communication will be via email. This may include reminders, recordings, lesson notes, and updates.
• Parents/guardians are responsible for ensuring they can access these communications.

Terms and Conditions – All Students

1. Risk & Safety

• All students who attend in-person lessons do so at their own risk.
• You agree to release Madeline, Phoebe, and our studio location from all liability, including but not limited to: falls, accidents, or difficulty locating the studio.
• We are not responsible for any misuse of your vocal cords outside of lessons. Students are encouraged to practice safely and follow teacher directions to maintain vocal health.

2. Teacher Rights

• We reserve the right to terminate lessons at any time if deemed necessary by the teacher.
• Reasons may include (but are not limited to): scheduling conflicts, suitability, compatibility, or safety concerns.
• If lessons are terminated by us, you will receive a formal email notification, and a full refund will be provided if applicable.